If you don’t see the answer to your questions, let us know and we’ll add it.


How long does it normally take for a Basic Plus+ WordPress Install?

Installs are completed in the order they are received and usually within a few hours unless I have a back log of installs waiting. Friday is the busiest day (I suppose because people plan on working on their new blog during the weekend) and Tuesday is the least busy.

My host offers a free one-click installation for WordPress thru the control panel. Why should I pay you when I could just use that?

You certainly could use the 1-click installer offered by many hosting companies. What you’ll end up with is a very basic WordPress blog with one plugin and three basic themes. My installs are completely secure and a 1-click install has numerous issues with security. You may never have a security problem with a 1-click install but if you did you would spend hours to determine the problem and fix it… or start over with a completely new blog.

WordPress.com, Blogger, and others are free. Why is a self-hosted WordPress blog better?

Simply put, those free services limit what you can do with your blog. If you are using Blogger, for example, Google has direct control over your blog.

What forms of payment do you accept?

I use PayPal, so you may pay with any major credit card (no PayPal account required) or use your PayPal funds to make your payment.

What is your Refund Policy?

When you complete your purchase via PayPal, you agree that you are purchasing digital, non-tangible goods, and as such are not entitled to a refund of said goods. Your WordPress installation is tested before notifying you of completion. Occasionally, when WordPress is updated to a new version, a plugin may stop working until it is updated. If we load plugins for you they will work with the current WordPress version. But as I am not the plugin author, I cannot guarantee all plugins will continue to work with the next version. This is one reason to consider our Monthly Secure Service Plan.

Do you offer Technical Support?

You can get free Technical Support via email every day from 10:00 AM through 7:00 PM, (GMT-08:00) Pacific Time excluding some holidays, vacations, and time-off for good behavior. Use the contact form on any page of this site.

Can you move my Blogger blog to WordPress?

Yes, and Movable Type, TypePad, LiveJournal, and others, too! I can also convert your static HTML site to WordPress, too!

Why do you need the login information for my hosting account and control panel?

We will need access to your account to create the MySQL database used by WordPress, install the WordPress files, and install security features. When you are notified that the install is complete I suggest you change the password. (I  also suggest you change your password at least every 90 days.)
* A new, empty MySQL database
* The exact path to the database
* The database name
* The database username
* The database password
* The ftp path – Exact URL
* The ftp user name
* The ftp password
* Access to the .htacesss file for changing Permalinks

How do I choose the right domain name?

A great deal has been written about this and everyone has an opinion. We’ve distilled some of the best thinking into “Choosing a Domain Name.